Frequently asked questions
If you have a positive, caring attitude, and are reliable, enthusiastic, flexible and patient then we think you’ll be a perfect fit! You should also want to make a positive difference in people’s lives and help them reach their full potential and life goals. It is also preferable, though not always essential, that you have experience in the care sector.
We are committed to paying competitive hourly rates, which are based on your experience and qualifications. We pay you weekly because we know it's important for you to get paid on time and frequently! Get in touch if you'd like to learn more about our competitive rates.
For some types of support work – like at-home domestic assistance and social support – you don’t need a formal qualification, but you do need some core skills and experience.
Domestic assistance are tasks like cleaning around the home, getting the laundry done or doing some basic gardening. Social support includes helping a client with their shopping, cooking and spending quality time with the client, as a friend or companion.
If you are going to be doing any personal care tasks – like helping clients to bath, get dressed or with any mobility/lifting – then you will need a certificate level qualification.
The most relevant qualifications for support work include the Certificate III Individual Support, Certificate III in Individual Support (Ageing) or Certificate III in Individual Support (Disability). These are all a combination of study and on-the-job training, which our sister organisation Apprenticeship Careers Australia (ACA) can help you get. Training offered include traineeships in support work, disability support work and aged care support.
If you want more responsibilities and to advance your career you can also study further for a Certificate IV in Disability or a Certificate IV in Ageing Support.
We have a diverse range of clients with roles in-home, in group homes and residential aged care facilities.
If you want to work with clients on the National Disability Insurance Scheme (NDIS) you will need to undergo a NDIS Worker Screening Check. Similar to a national police check, it clears you to assist clients in their home or in a specialist disability accommodation setting. The check is done by your state or territory agency, and the fee is set by them. We can help you to get this check done.
We match you with clients in your local area who have similar interests as you.
As soon we have verified all your paperwork we can allocate your first shift. Depending on the role you will need to:
- Prove you are eligible to work in Australia.
- Provide a National Criminal History Record Check, NDIS Worker Screening Check and two reference checks.
- Hold a current Driver’s Licence with access to a dependable car that has comprehensive insurance and a valid registration.
- Provide a First Aid and CPR certificate.
We're always on the lookout for you to work permanently with us, either in full time or in part time roles.
If you thrive on helping others and making a positive difference in their lives, being a permanent support worker will see you work a guaranteed minimum of hours each week while you accrue annual leave and are eligible for personal leave.
