Our commitment to quality and safety
We prioritise quality and safety through best practice screening, and verification of candidates, which is all overseen by a leadership team deeply experienced in the recruitment and healthcare sector. It is this personal, first-hand experience and an in-depth industry knowledge that underpins the Alliance Community culture of support. This ensures we can deliver supports and services that help participants to achieve their goals.
Governance and clinical oversight
Our governance structure and clinical oversight is at an organisational level.
Guiding our commitment to safety and quality is an Alliance Leadership Team (ALT) and two national committees:
- Quality and Risk Committee: Advises on risk management, quality service, and compliance. Responsibilities include identifying and reviewing risks, evaluating internal controls, overseeing incident management, and recommending continuous improvements.
- Clinical Governance Committee: Ensures safe, quality care services. Tasks include monitoring consumer safety and feedback, managing clinical risks, reviewing quality issues, overseeing key clinical safety and improvement projects, and ensuring compliance with standards and regulations.
Advisory bodies
We also have two advisory bodies exclusively focused on our Aged Care support service:
- Consumer Advisory Body: Obtains advice from consumers on service operations, service quality, potential improvements and future strategies to enhance their experience of the support services delivered by Alliance Community.
- Quality Care Advisory Body: Reviews the quality of care and services provided by Alliance Community especially clinical care outcomes, reportable incidents and feedback, staffing, and organisational improvements.
If you would like to be a consumer representative, please call 1300 769 155 (option 2) to speak to a manager or email us to register your interest.
Registered NDIS provider
We are a National Disability Insurance Scheme (NDIS) registered provider. This means we have been approved by the National Disability Insurance Agency (NDIA) to deliver support to plan-managed participants. As registered providers we must meet the NDIS Practice Standards and NDIS Code of Conduct. These promote specific quality standards, safe and ethical service delivery, and the conduct of NDIS providers and workers.
Screening, verification and qualifications
Ongoing training
At Alliance Community we believe our staff are our greatest asset. That's why we're committed to providing ongoing training and development opportunities to ensure delivery of the highest quality care to our clients.
Continuous learning
Alliance Community staff participate in a variety of ongoing training programs designed to:
- Enhance skills and knowledge: This includes training on best practices in community care, specific care techniques, and emerging technologies.
- Maintain qualifications: We ensure completion of all mandatory training requirements, such as CPR and first aid.
- Develop their expertise: We offer training opportunities for staff to specialise in certain areas of care, allowing them to better meet the individual needs of our clients.
By consistently investing in staff training, we can:
- Improve the quality of care we provide, with current and up-to-date knowledge and skills to deliver safe and effective care.
- Help our clients feel confident knowing they're receiving care from trained professionals.
- Provide ongoing learning opportunities keeping staff engaged and motivated in their careers.
We understand that clients may be interested in the specific training our staff receives. While we can't list every training program here, we are committed to transparency and open communication. If you have any questions about the training our staff receives, please don't hesitate to contact us.
Incident monitoring
Identify trends
Take swift action
Constantly improve
Commitment to child safety statement
We are also dedicated to ensuring the wellbeing, safety, and protection of children and young people in our programs and communities.
Australian Workplace Gender Equality
In accordance with the requirements of the Workplace Gender Equality Act 2012 (Act), Alliance Australia has lodged its annual public report with the Workplace Gender Equality Agency (WGEA).
